Deloittes Global Outsourcing and Insourcing Survey

Deloittes Global Outsourcing and Insourcing Survey reports that:

• 48% terminated early

• 34% brought services back in-house

• 79% were satisfied or extremly satisfied with insource

The reasons given were:

• Improve customer experience 100%

• Improve control 77%

• Reduce costs 77%

Read more here.